1. General Policy
• At YOUR HEALTH IS COVERED we are committed to providing our customers with high-quality products and services. This Return & Refund Policy outlines your rights and responsibilities regarding product returns, cancellations, defective claims, and refund processing. By placing an order on our Website, you agree to the terms described herein.
2. Eligibility for Returns
• Products must be returned within 30 calendar days of delivery.
• Returned items must be accompanied by proof of purchase (order confirmation email or invoice).
• Only products purchased directly from our official Website are eligible for return.
• Products purchased from third-party resellers must be returned through the original point of sale.
3. Condition of Returned Products
• Unopened Products: Eligible for a full refund if returned within 30 days in original, sealed packaging.
• Opened Products: May be returned within 30 days if in good condition and original packaging is included. A partial refund may apply if product value is reduced.
• Non-Returnable Items: Opened dietary supplements, perishable goods, and personalized products are non-refundable unless defective or damaged on arrival.
4. Defective or Damaged Products
• Customers must notify us at [email protected] within 7 calendar days of receiving a defective or damaged item.
• Claims must include proof of purchase, order number, and, if possible, photographic evidence of the defect.
• Depending on evaluation, we may offer a replacement, repair, or full refund.
5. Right of Cancellation
• In accordance with U.S. consumer protection laws, you have the right to cancel your order within 14 days of receiving your goods.
• The cancellation must be requested in writing via [email protected].
• Goods must be returned unused, in original packaging.
• If goods are used, we reserve the right to deduct depreciation from the refund.
• Return shipping costs are borne by the customer, unless otherwise required by law.
6. Return Procedure
• Contact our support team at [email protected] to request a Return Merchandise Authorization (RMA).
• Pack the product securely, including all original accessories, manuals, and packaging.
• Ship to: PO BOX 447 Lakeland, FL 33815
• Returns without RMA (if required) may be rejected.
7. Return Shipping Costs
• Customers are responsible for return shipping costs, unless the product is defective or the return is mandated by law.
• We do not accept Cash on Delivery (COD) shipments.
8. Refund Processing
• Refunds are issued within 5–7 business days after receiving and inspecting returned items.
• Refunds are credited to the original payment method.
• Depending on your bank, funds may take an additional 3–5 business days to appear.
• You will receive a confirmation email once your refund is processed.
9. Exclusions
• The following items are non-returnable:
• Gift cards, promotional items, or free samples.
• Personalized or custom-made products.
• Items marked as “Final Sale.”
10. Policy Updates
• We reserve the right to amend this Return & Refund Policy at any time. Updated versions will be published on our Website. Customers are encouraged to review this policy periodically.
